Service Level Agreement

In alignment with King Abdullah City for Atomic and Renewable Energy's continuous commitment to enhancing service quality and in adherence to government directives aimed at achieving customer satisfaction, KACARE is actively working towards expanding the availability of swift and user-friendly e-services through the Atlas Portal. It is important to note that the speed of service delivery is contingent upon various factors, including the time required for rectifying missing data when clients fail to provide all necessary information, as well as the processing duration when applications involve third-party entities, such as other government agencies.

Moreover, clients are expected to adhere to the specific Terms and Conditions, which can be found on both the Atlas portal and the official KACARE website. We continuously update and augment our suite of e-services, and we encourage you to stay informed about these offerings.

Help and Support

You can communicate through the following mail for support regarding the Atlas portal: atlasinfo@energy.gov.sa. Visit the Contact Us page for more information.

Privacy and Confidentiality of Information

The Atlas Portal prioritizes user information privacy and confidentiality, considering our privacy and confidentiality policy an integral part of the terms and conditions for using the Portal. If you would like to learn more about our privacy and confidentiality practices, please visit the Privacy Policy page for additional details.

Communication and Participation Mechanism

The Atlas Portal is committed to promptly engaging with and addressing all received requests and inquiries through the Contact Us page or through the Atlas team email atlasinfo@energy.gov.sa.

* The duration can be varied based on some factors such as system complexity, data availability, analysis tools, and contingency time.

Service performance statistics